At The Pet Concierge, we want you to feel confident in your choices. Please read below for how refunds work in our shop:
Digital Products (eBooks, Courses, Guides, Bundles)
Because our digital items are delivered instantly and cannot be “returned,” all sales of digital products are final. We do not offer refunds or exchanges on eBooks, courses, or downloadable guides.
Affiliate Products (Amazon & Other Partners)
If you purchased a product through one of our affiliate links (such as Amazon), your order is covered by that platform’s policies. Please refer directly to Amazon or the partner site for their refund, return, or exchange process.
Physical Products (Supplements & Essentials)
For items purchased through our partner suppliers, returns and refunds are handled according to the supplier’s terms. Instructions will be provided on the product page or confirmation email.
Questions?
If you’re unsure about which category your purchase falls into, or you need guidance on how to request a refund with a partner, please reach out to us at support@thepetconcierge.com. We’ll be glad to point you in the right direction.
We’re here to support you with clarity, not confusion. Thank you for trusting The Pet Concierge with your pet’s care journey.